PLEASE NOTE ALL PRESCRIPTION ITEMS ARE NON-RETURNABLE, NON-REFUNDABLE.

Trusty Pet Supplies partners with Pet's Choice Pharmacy to fill prescriptions for our customers.

All orders for prescription medications must be accompanied by a veterinarian's original prescription and must meet the following criteria in order to be processed. Prescription medications may not be eligible for expedited delivery.

In order to process an order with a prescription medication, Pet's Choice Pharmacy must receive a valid, original veterinarian's prescription via one of the following methods.

• Fax: Your veterinarian may fax us the original prescription to 866-787-1177.
  Note: We can not accept faxes not sent directly from the veterinarian.


• Phone: Your veterinarian may call our pharmacy directly at 877-347-7387 and authorize the prescription. If our pharmacist is unavailable, please leave a detailed message.


• Mail: You may send the ORIGINAL written prescription, no photo copies, to:
  
  Trusty Pet Supplies
  c/o Pet's Choice Pharmacy
  814 K Street
  Belleville, KS 66935
  

Pet's Choice Pharmacy Regular Business Hours:
Monday through Friday - 8:30 a.m. to 5:30 p.m.
Saturday - 9 a.m. to 12 p.m.

Please note that customer calls will be answered within 24 business hours.

Note: Your veterinarian retains the right to final decisions regarding prescriptions. The customer service representatives of Trusty Pet Supplies can not compel veterinarians to provide prescriptions.

Pharmacy Laws:
A prescription MUST contain the following information PRIOR to being filled at a pharmacy.

1. Name of owner and species of the animal
2. Name of drug
3. Strength of the drug
4. Dosage form of the drug
5. Quantity of the drug
6. Directions for use
7. Date of issuance
8. Vet's name with signature
9. Number of refills authorized

A prescription may be transmitted by facsimile(FAX) to the pharmacy ONLY by the prescribing veterinarian. The prescription CAN NOT be faxed to the pharmacy by the owner of the animal. The owner may obtain the original prescription from the vet and MAIL it in.

Prescription items can only be shipped within the 50 states and will be sent with signature confirmation. Please allow an additional business day for processing of prescription items. Additional items purchased with prescriptions will be shipped separately and will more than likely arrive before your prescription items.

Presently, Pet's Choice Pharmacy is licensed to send prescriptions to every state EXCEPT Arizona, Louisiana, North Carolina and Tennessee.  These states are pending approval, so check back soon.

Please note syringes require original prescriptions in California, Connecticut, Delaware, New Hampshire, New Jersey and New York.

Disposal of Expired/Unused Medications, Needles and Syringes

1) Follow any specific disposal instructions on the drug label or information sheet that accompanies the medication. Do not flush prescription drugs down the toilet unless this information specifically instructs you to do so.

2) If no instructions are given, throw the drugs in the household trash, but first: i) Take them out of their original containers and mix them with an undesirable substance, such as used coffee grounds or kitty litter. The medication will be less appealing to children and pets, and unrecognizable to people who may intentionally go through your trash.

ii) Put them in a sealable bag, empty can, or other container to prevent the medication from leaking or breaking out of a garbage bag.

3) Take advantage of community drug take-back programs that allow the public to bring unused drugs to a central location for proper disposal.

Syringes may be disposed of by placing them in a rigid or semi-rigid, puncture-resistant and leak proof container. Mark the container prominently with the universal Biohazard symbol. Label the container “Sharps.” Seal the container. Properly packaged household sharps can be added to the general household waste. Sharps regulations by state can be found by clicking here.